CALLBACK CALLBACK
From NASA's Aviation Safety Reporting System
Number 282
March 2003
Safety in the Cabin
Flight Attendants are an integral part of the aircraft crew and their primary responsibilities are safety-related. The “sealed” cockpit environment has increased the reliance upon Flight Attendants for the transfer of vital information to the pilots and for their independent resolution of cabin incidents. These recent reports to ASRS demonstrate the variety of situations Flight Attendants are called upon to handle. few of our coach passengers could see that we were no longer continuing to [our destination] and started a wave of panic and grabbing of life vests. We contained [the panic] and I elected to make a second PA to make sure they knew how to operate the vest and, more importantly, when not to… We landed without incident. s ... Passenger Call lights started going off all around a passenger who was strapped in his seat and flailing his arms and legs all over. The food on the tray went flying everywhere. I was the first Flight Attendant there and assumed that the passenger was having a seizure. I restrained his arms, so he wouldn’t keep hitting the person next to him. The man had lucid moments and…asked for help. The Captain was notified. The passenger was offered oxygen and water and was reseated in the rear of the plane... I thought that he might have a medical problem other than seizures and determined that he had not taken his lithium for a mental disorder. We made an emergency landing and were met by medical personnel. The Flight Crew was very quick to respond without question to our request to land and trusted the Flight Attendants’ decisions. All crew members worked well as a team!
MRE: Meals, Ready to (H)eat
Quick action by an MD-80 Cabin Crew dampened a passenger’s unauthorized attempt to heat and eat. s The #4 Flight Attendant was the first person to detect a burning plastic smell... I walked up a few rows and then noticed the same smell she was describing. We immediately called the cockpit and then checked out the galley area and lavatories. While I stayed in the aft portion of the cabin, the #4 Flight Attendant went out to pick up trash and to see if the smell was apparent throughout the cabin. In the aft part of plane we all smelled it and then noticed smoke coming from the trash bag that the #4 Flight Attendant had just brought back... Smoke was coming from an airsickness bag. We carefully opened it slightly and noticed a Styrofoam cup and a military, Meals, Ready to Eat (MRE) heating bag. A military passenger told another Flight Attendant that he was using it to cook the food he brought on board. We dumped the MRE heating device into a lavatory sink full of cold water, covered it with ice, and then locked the lavatory. It was still hot one and one-half hours later on landing. The passenger said he had done this before on other flights...
Bad Vibrations
Cabin Crews often provide information that helps to clarify or confirm a problem that the Flight Crew is already working. In this next report, however, a Flight Attendant alerted the Captain to a problem that would not have become apparent in the cockpit until the situation became much worse. s While the #2 Flight Attendant and I were working the beverage cart, we heard a loud bang and felt a vibration. I notified the Captain...and then saw a cabin window that appeared to be slightly cracked. On closer inspection, I noticed that it was cracked all the way up and the outer panel was bulging away from the aircraft... I notified the Captain of the severity of the window problem. We had only enough empty seats to move passengers seated two rows forward and two rows aft of the cracked window… The beverage service was stopped and we prepared the cabin for landing... The Captain had to slowly decompress the cabin when he got down to 10,000 feet. His descent was very slow due to the fragility of the window… After mechanics inspected the window, they agreed that we were very lucky that the flight ended without incident.
Commotion Control
Passenger behavior during an emergency is directly related to the actions and directions of the cabin crew. In the following ASRS reports, the Cabin Crew’s training, demeanor, and clear communications prevented bad situations from getting worse. s … The Captain declared an emergency [due to a main battery overheat and smoke in the cabin]. We had 20 minutes to prepare the cabin for emergency landing [and] accomplished the checklist in 10 minutes… While I gathered the crew to inform them of the emergency, etc., a
ASRS Recently Issued Alerts On…
Tower window visibilty problem A300 sharp yaw movement incident B757-200 fuel scavenging discrepancy Absence of markers on a closed runway MD88 E&E compartment water damage
A Monthly Safety Bulletin from
The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://asrs.arc.nasa.gov/
February 2003 Report Intake
Air Carrier / Air Taxi Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other TOTAL 1757 526 34 114 2431
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_282.pdf
From NASA's Aviation Safety Reporting System
Number 282
March 2003
Safety in the Cabin
Flight Attendants are an integral part of the aircraft crew and their primary responsibilities are safety-related. The “sealed” cockpit environment has increased the reliance upon Flight Attendants for the transfer of vital information to the pilots and for their independent resolution of cabin incidents. These recent reports to ASRS demonstrate the variety of situations Flight Attendants are called upon to handle. few of our coach passengers could see that we were no longer continuing to [our destination] and started a wave of panic and grabbing of life vests. We contained [the panic] and I elected to make a second PA to make sure they knew how to operate the vest and, more importantly, when not to… We landed without incident. s ... Passenger Call lights started going off all around a passenger who was strapped in his seat and flailing his arms and legs all over. The food on the tray went flying everywhere. I was the first Flight Attendant there and assumed that the passenger was having a seizure. I restrained his arms, so he wouldn’t keep hitting the person next to him. The man had lucid moments and…asked for help. The Captain was notified. The passenger was offered oxygen and water and was reseated in the rear of the plane... I thought that he might have a medical problem other than seizures and determined that he had not taken his lithium for a mental disorder. We made an emergency landing and were met by medical personnel. The Flight Crew was very quick to respond without question to our request to land and trusted the Flight Attendants’ decisions. All crew members worked well as a team!
MRE: Meals, Ready to (H)eat
Quick action by an MD-80 Cabin Crew dampened a passenger’s unauthorized attempt to heat and eat. s The #4 Flight Attendant was the first person to detect a burning plastic smell... I walked up a few rows and then noticed the same smell she was describing. We immediately called the cockpit and then checked out the galley area and lavatories. While I stayed in the aft portion of the cabin, the #4 Flight Attendant went out to pick up trash and to see if the smell was apparent throughout the cabin. In the aft part of plane we all smelled it and then noticed smoke coming from the trash bag that the #4 Flight Attendant had just brought back... Smoke was coming from an airsickness bag. We carefully opened it slightly and noticed a Styrofoam cup and a military, Meals, Ready to Eat (MRE) heating bag. A military passenger told another Flight Attendant that he was using it to cook the food he brought on board. We dumped the MRE heating device into a lavatory sink full of cold water, covered it with ice, and then locked the lavatory. It was still hot one and one-half hours later on landing. The passenger said he had done this before on other flights...
Bad Vibrations
Cabin Crews often provide information that helps to clarify or confirm a problem that the Flight Crew is already working. In this next report, however, a Flight Attendant alerted the Captain to a problem that would not have become apparent in the cockpit until the situation became much worse. s While the #2 Flight Attendant and I were working the beverage cart, we heard a loud bang and felt a vibration. I notified the Captain...and then saw a cabin window that appeared to be slightly cracked. On closer inspection, I noticed that it was cracked all the way up and the outer panel was bulging away from the aircraft... I notified the Captain of the severity of the window problem. We had only enough empty seats to move passengers seated two rows forward and two rows aft of the cracked window… The beverage service was stopped and we prepared the cabin for landing... The Captain had to slowly decompress the cabin when he got down to 10,000 feet. His descent was very slow due to the fragility of the window… After mechanics inspected the window, they agreed that we were very lucky that the flight ended without incident.
Commotion Control
Passenger behavior during an emergency is directly related to the actions and directions of the cabin crew. In the following ASRS reports, the Cabin Crew’s training, demeanor, and clear communications prevented bad situations from getting worse. s … The Captain declared an emergency [due to a main battery overheat and smoke in the cabin]. We had 20 minutes to prepare the cabin for emergency landing [and] accomplished the checklist in 10 minutes… While I gathered the crew to inform them of the emergency, etc., a
ASRS Recently Issued Alerts On…
Tower window visibilty problem A300 sharp yaw movement incident B757-200 fuel scavenging discrepancy Absence of markers on a closed runway MD88 E&E compartment water damage
A Monthly Safety Bulletin from
The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://asrs.arc.nasa.gov/
February 2003 Report Intake
Air Carrier / Air Taxi Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other TOTAL 1757 526 34 114 2431
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_282.pdf
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