Number 224
February 1998
Cabin Crew Reports from 1997
In 1997 ASRS introduced two new reporting forms, for maintenance and cabin crew personnel. This month we share some of the reports ASRS has received involving cabin crew. A disturbing number of these described serious incidents of passenger misconduct and abuse of crew members. Our first few report excerpts involve that seat of many passenger transgressions–the lavatory. where we found a big bottle of [whiskey]. He was not served liquor on board. We finally got him out of the lavatory–we were fearful he would hurt himself in there. We had a minister who asked to help because the passenger was crying and upset about something. The passenger over the next hour became more belligerent and then violent–the passenger hit both myself and the #3 Flight Attendant, threatening to kill us several times. The First Officer helped us to restrain the passenger. He received similar threats and...the minister who helped us was punched in the face, again with the threats. Because of the time of night, both myself and the #3 Flight Attendant were able to spend time trying to contain this passenger. We both had to suspend our normal duties including our normal jumpseats for landing. I feel other passengers were upset and fearful. We were met by police and the passenger was removed. ASRS learned from a callback to several cabin crew members who reported this incident that a company report was filed about the disturbance. The FBI also investigated the incident, and a crew member pressed charges against the disruptive passenger.
Booze and Blues
In the following incident, the passenger in question appeared to be fine during boarding, but trouble began after he awakened from a nap:
s About 45-50 minutes after takeoff, we had a passenger who was sleeping, wake up screaming and pointing at no one. He locked himself in the aft lavatory and started to bang on the walls and continued to scream. I opened the door and told him his behavior was not appropriate nor would it be tolerated. He told me to go away or he would kill me! The crew figured he was drunk and searched his bags
Bodies Double
s I was working First Class Galley. The flight was
oversold and the agents were very concerned about an “on time” departure. We had one additional crew member deadheading and one extra cabin attendant deadheading. It was after the seat belt sign came off that our extra cabin attendant deadheading came up and told us we had a stowaway in the aft lavatory. We had a briefing with the Captain and the additional crew members... The Captain made radio contact and we continued on to destination... [The stowaway] was just out of a rehabilitation center for drugs... His eyes were dilated and he was nervous... A deadheading Captain and another pilot watched the stowaway during our service and kept him occupied. I kept him out of First Class and the cockpit. We “parked” a crew member near him at all times. We kept him in the rear of the aircraft for landing and during deplaning until the proper people could remove him... Since boarding cards are no longer checked, and an “on time” departure is so important–it puts pressure on everyone–rushing can lead to human error... In the future, someone should be assigned to check lavatories prior to closing of the door.
Three Pints High
A flight crew reported that the discovery of hazardous materials (“hazmat”) carried on board by a passenger caused them to do some soul-searching afterwards about their handling of the incident. adverse physical effects. Company procedure for a paint or flammable liquid spill calls for notification of ATC, Fire/ Rescue resources, Hazmat response teams, and station personnel. Since the situation was quickly discovered, and completely and thoroughly met by the Flight Attendant, the First Officer and I concluded that to activate such resources was not justified... I feel this situation served as a warning to us all to at least reexamine the effectiveness of passenger screening... [From the First Officer’s report] No matter how minimal a hazard our situation appeared to be, we may have neglected to take the most serious precautions necessary to protect the safety of our flight. I feel that there is not enough education of the public on hazmat and air travel. December 1997 Report Intake
Air Carrier Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other 2017 637 54 69
s [From the Captain’s report] Flight Attendant notified us of a passenger who had brought aboard 3 pint cans of acetone-based paint, one of which leaked to some extent inside his carry-on bag. The Flight Attendant mentioned a “nail polish remover” odor, and the passenger said, “Oh! that must be my bag.” Inspection of his bag indicated a small amount of paint had seeped from the can to the inside of the bag. The Flight Attendant secured all 3 cans in protective plastic bags. The odor went away and there were no reports of any passenger either noticing the odor or experiencing
ASRS Recently Issued Alerts On...
False localizer signal at a Central American airport Failure of all three pitot-static systems on an MD-11 B757-200 hydraulic leak restricting wing flap movement Armed passenger undetected by a Texas airport's gate security FK10 fuel cross-feed problem due to circuit breaker malfunction
A Monthly Safety Bulletin from The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://olias.arc.nasa.gov/asrs
TOTAL
2777
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_224.pdf
February 1998
Cabin Crew Reports from 1997
In 1997 ASRS introduced two new reporting forms, for maintenance and cabin crew personnel. This month we share some of the reports ASRS has received involving cabin crew. A disturbing number of these described serious incidents of passenger misconduct and abuse of crew members. Our first few report excerpts involve that seat of many passenger transgressions–the lavatory. where we found a big bottle of [whiskey]. He was not served liquor on board. We finally got him out of the lavatory–we were fearful he would hurt himself in there. We had a minister who asked to help because the passenger was crying and upset about something. The passenger over the next hour became more belligerent and then violent–the passenger hit both myself and the #3 Flight Attendant, threatening to kill us several times. The First Officer helped us to restrain the passenger. He received similar threats and...the minister who helped us was punched in the face, again with the threats. Because of the time of night, both myself and the #3 Flight Attendant were able to spend time trying to contain this passenger. We both had to suspend our normal duties including our normal jumpseats for landing. I feel other passengers were upset and fearful. We were met by police and the passenger was removed. ASRS learned from a callback to several cabin crew members who reported this incident that a company report was filed about the disturbance. The FBI also investigated the incident, and a crew member pressed charges against the disruptive passenger.
Booze and Blues
In the following incident, the passenger in question appeared to be fine during boarding, but trouble began after he awakened from a nap:
s About 45-50 minutes after takeoff, we had a passenger who was sleeping, wake up screaming and pointing at no one. He locked himself in the aft lavatory and started to bang on the walls and continued to scream. I opened the door and told him his behavior was not appropriate nor would it be tolerated. He told me to go away or he would kill me! The crew figured he was drunk and searched his bags
Bodies Double
s I was working First Class Galley. The flight was
oversold and the agents were very concerned about an “on time” departure. We had one additional crew member deadheading and one extra cabin attendant deadheading. It was after the seat belt sign came off that our extra cabin attendant deadheading came up and told us we had a stowaway in the aft lavatory. We had a briefing with the Captain and the additional crew members... The Captain made radio contact and we continued on to destination... [The stowaway] was just out of a rehabilitation center for drugs... His eyes were dilated and he was nervous... A deadheading Captain and another pilot watched the stowaway during our service and kept him occupied. I kept him out of First Class and the cockpit. We “parked” a crew member near him at all times. We kept him in the rear of the aircraft for landing and during deplaning until the proper people could remove him... Since boarding cards are no longer checked, and an “on time” departure is so important–it puts pressure on everyone–rushing can lead to human error... In the future, someone should be assigned to check lavatories prior to closing of the door.
Three Pints High
A flight crew reported that the discovery of hazardous materials (“hazmat”) carried on board by a passenger caused them to do some soul-searching afterwards about their handling of the incident. adverse physical effects. Company procedure for a paint or flammable liquid spill calls for notification of ATC, Fire/ Rescue resources, Hazmat response teams, and station personnel. Since the situation was quickly discovered, and completely and thoroughly met by the Flight Attendant, the First Officer and I concluded that to activate such resources was not justified... I feel this situation served as a warning to us all to at least reexamine the effectiveness of passenger screening... [From the First Officer’s report] No matter how minimal a hazard our situation appeared to be, we may have neglected to take the most serious precautions necessary to protect the safety of our flight. I feel that there is not enough education of the public on hazmat and air travel. December 1997 Report Intake
Air Carrier Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other 2017 637 54 69
s [From the Captain’s report] Flight Attendant notified us of a passenger who had brought aboard 3 pint cans of acetone-based paint, one of which leaked to some extent inside his carry-on bag. The Flight Attendant mentioned a “nail polish remover” odor, and the passenger said, “Oh! that must be my bag.” Inspection of his bag indicated a small amount of paint had seeped from the can to the inside of the bag. The Flight Attendant secured all 3 cans in protective plastic bags. The odor went away and there were no reports of any passenger either noticing the odor or experiencing
ASRS Recently Issued Alerts On...
False localizer signal at a Central American airport Failure of all three pitot-static systems on an MD-11 B757-200 hydraulic leak restricting wing flap movement Armed passenger undetected by a Texas airport's gate security FK10 fuel cross-feed problem due to circuit breaker malfunction
A Monthly Safety Bulletin from The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://olias.arc.nasa.gov/asrs
TOTAL
2777
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_224.pdf
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