Number 245
November 1999
Aircraft and Ramp Security Issues
The approaching holiday season will bring hoards of passengers to airports, and a blizzard of flights to domestic and foreign destinations. Air crews will want to heed the experiences with aircraft and ramp security offered by several ASRS reporters. Our first reporter, an air carrier Captain, describes what happened at a foreign location when the passenger and bag count didn’t match: I believe the problem was caused by a modification of the normal chain of events. While the bag match is an extremely important check, it is not on our preflight checklist, because the boarding agent does not close the last cabin door until the bag match is complete. Since we check doors closed on our Before Start checklist, we have assurance that bags and passengers match before we start engines. What I failed to realize, however, is that if anyone other than the boarding agent closes the door, our normal checkpoint for the bag match is lost… I suspect that cultural behavior differences may also have contributed to this problem… It now seems highly unrealistic to expect a respectful [foreign] employee to radio a Captain to argue about his bag match decision…and to direct a return to the gate… I am convinced that I must become directly involved in all unusual events and discussions pertaining to aircraft ground operations and to solicit input from all involved personnel.
I After completion of the preflight checklist and cabin door
closure, the relief crew Captain, who had been at the boarding door greeting passengers, returned to the flight deck. He informed me that a clerical error had been made in the passenger-to-bag match and that he had chosen to close the main cabin boarding door. I expected that we would get a call on the radio or via ACARS if there was an actual mismatch between passengers and their bags. As we waited at the end of the runway for our takeoff clearance (about 45 minutes), one of the relief crew members commented that the bag match must be OK since we hadn’t been advised of any problems via radio. I concurred, thinking that the arrangement had been for Ground Operations to call if there was true mismatch. It appears that I was mistaken, as the Station manager states that a positive bag match was not accomplished.
Cabin Kinks
Another incident reported to ASRS points to the value of clear communication between the cabin crew and flight deck when passengers are observed behaving strangely–whether or not they have yet created problems.
I At FL330 had momentary [warning] message ‘DOOR LEFT
AFT CABIN,’ meaning door 2L was not fully latched. Message cleared itself, then reappeared. (Got message a total of 4 times.) Contacted purser to have her ensure no one was tampering with door. She said there was a female passenger who had been acting very strangely since leaving [airport]. Purser was sent to check, and to latch door. Passenger had
been seen in the aft galley area near the door. Through an interpreter…passenger admitted to having attempted to open door. [Crew] found 2 [company] pass-riders and had them sit with/watch over passenger for remainder of flight. Contacted company and asked for flight to be met by the FBI. I emphasized that the passenger was at least unstable...and clearly should not get on our [next] flight. This event clearly highlighted the advantages of a large infrastructure and excellent communications available at my…airline.
Wave Off
Late-boarding, panicky passengers are a headache for every gate agent–and a potential security problem, too. The moral of this Captain’s story: “Always question if in doubt; some passengers will do anything to catch a flight.” A new agent in the jetway and the passenger were waving us to come back in. This created some confusion. But since the security of this passenger was questionable, we left him and continued on our way. On follow-up, I found that this passenger had been arrested for breach of security to get access onto our ramp. He had darted down another jetway onto the ramp in an attempt to catch our flight. The new agent had not recognized what happened and was trying to help this passenger. The Station Manager and my own question about security kept us from violating a very serious security situation.
I Pushback had just started. The ground crew (pushback
crew) asked me if I would take another passenger. I said sure, OK. They started to pull me back to the gate, when I noticed a passenger run up the jetway stairs from the ramp onto the jetway… Was this one of our employees to be able to come from the ramp? About the time I questioned who this person was, the Station Manager was telling the pushback crew not to come back and continue pushing the aircraft.
ASRS Recently Issued Alerts On…
Cessna 402B crew door dislodgement in flight AWOS/ASOS information reliability in Alaska Multiple reports of passenger smoking violations B767-300 electrical failure during single-engine taxi Carbon brake problems in Airbus-319 main landing gear
A Monthly Safety Bulletin from The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://olias.arc.nasa.gov/asrs
September 1999 Report Intake
Air Carrier / Air Taxi Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other TOTAL 1893 720 63 130 2806
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_245.pdf
November 1999
Aircraft and Ramp Security Issues
The approaching holiday season will bring hoards of passengers to airports, and a blizzard of flights to domestic and foreign destinations. Air crews will want to heed the experiences with aircraft and ramp security offered by several ASRS reporters. Our first reporter, an air carrier Captain, describes what happened at a foreign location when the passenger and bag count didn’t match: I believe the problem was caused by a modification of the normal chain of events. While the bag match is an extremely important check, it is not on our preflight checklist, because the boarding agent does not close the last cabin door until the bag match is complete. Since we check doors closed on our Before Start checklist, we have assurance that bags and passengers match before we start engines. What I failed to realize, however, is that if anyone other than the boarding agent closes the door, our normal checkpoint for the bag match is lost… I suspect that cultural behavior differences may also have contributed to this problem… It now seems highly unrealistic to expect a respectful [foreign] employee to radio a Captain to argue about his bag match decision…and to direct a return to the gate… I am convinced that I must become directly involved in all unusual events and discussions pertaining to aircraft ground operations and to solicit input from all involved personnel.
I After completion of the preflight checklist and cabin door
closure, the relief crew Captain, who had been at the boarding door greeting passengers, returned to the flight deck. He informed me that a clerical error had been made in the passenger-to-bag match and that he had chosen to close the main cabin boarding door. I expected that we would get a call on the radio or via ACARS if there was an actual mismatch between passengers and their bags. As we waited at the end of the runway for our takeoff clearance (about 45 minutes), one of the relief crew members commented that the bag match must be OK since we hadn’t been advised of any problems via radio. I concurred, thinking that the arrangement had been for Ground Operations to call if there was true mismatch. It appears that I was mistaken, as the Station manager states that a positive bag match was not accomplished.
Cabin Kinks
Another incident reported to ASRS points to the value of clear communication between the cabin crew and flight deck when passengers are observed behaving strangely–whether or not they have yet created problems.
I At FL330 had momentary [warning] message ‘DOOR LEFT
AFT CABIN,’ meaning door 2L was not fully latched. Message cleared itself, then reappeared. (Got message a total of 4 times.) Contacted purser to have her ensure no one was tampering with door. She said there was a female passenger who had been acting very strangely since leaving [airport]. Purser was sent to check, and to latch door. Passenger had
been seen in the aft galley area near the door. Through an interpreter…passenger admitted to having attempted to open door. [Crew] found 2 [company] pass-riders and had them sit with/watch over passenger for remainder of flight. Contacted company and asked for flight to be met by the FBI. I emphasized that the passenger was at least unstable...and clearly should not get on our [next] flight. This event clearly highlighted the advantages of a large infrastructure and excellent communications available at my…airline.
Wave Off
Late-boarding, panicky passengers are a headache for every gate agent–and a potential security problem, too. The moral of this Captain’s story: “Always question if in doubt; some passengers will do anything to catch a flight.” A new agent in the jetway and the passenger were waving us to come back in. This created some confusion. But since the security of this passenger was questionable, we left him and continued on our way. On follow-up, I found that this passenger had been arrested for breach of security to get access onto our ramp. He had darted down another jetway onto the ramp in an attempt to catch our flight. The new agent had not recognized what happened and was trying to help this passenger. The Station Manager and my own question about security kept us from violating a very serious security situation.
I Pushback had just started. The ground crew (pushback
crew) asked me if I would take another passenger. I said sure, OK. They started to pull me back to the gate, when I noticed a passenger run up the jetway stairs from the ramp onto the jetway… Was this one of our employees to be able to come from the ramp? About the time I questioned who this person was, the Station Manager was telling the pushback crew not to come back and continue pushing the aircraft.
ASRS Recently Issued Alerts On…
Cessna 402B crew door dislodgement in flight AWOS/ASOS information reliability in Alaska Multiple reports of passenger smoking violations B767-300 electrical failure during single-engine taxi Carbon brake problems in Airbus-319 main landing gear
A Monthly Safety Bulletin from The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://olias.arc.nasa.gov/asrs
September 1999 Report Intake
Air Carrier / Air Taxi Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other TOTAL 1893 720 63 130 2806
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_245.pdf
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