Number 271
March 2002
ASRS To Conduct Security Callback Study
In March 2002 ASRS will launch a “structured callback” telephone survey study of airport and aircraft-related security events reported to the program. The survey study is part of a NASA Ames Research Center effort to assist in national security improvements currently being proposed and implemented. An ASRS structured callback study involves telephone interviews conducted by ASRS analysts with individuals who have submitted a relevant incident report to the program. The information collected is treated confidentially, and all details that can identify an individual or organization are removed prior to data analysis. The ASRS analysts that will conduct the surveys are highly experienced pilots and air traffic controllers. Their years of experience are measured in decades and cover the full spectrum of aviation activity, including air carrier, military, general aviation, and air traffic control.
ASRS Survey Contacts
Several aviation organizations representing the potential reporter groups have been contacted and asked to support and promote this ASRS study to their members. These organizations include: • Air Line Pilots Association (ALPA) • Aircraft Owners and Pilots Association (AOPA) • National Business Aviation Association (NBAA) • International Association of Machinists (IAM) • Association of Flight Attendants (AFA) • Regional Aviation Association (RAA) • Helicopter Association International (HAI) • National Air Traffic Controllers Association (NATCA). We encourage all who have experienced security-related events in the past 90 days, or who have security concerns, to file your report with ASRS as soon as possible.
Focus of the Security Study
The ASRS security study will focus on security-related events that occur at an airport or on board an aircraft. ASRS is interested in hearing from air carrier and general aviation pilots, air traffic controllers, flight attendants, maintenance personnel, and others who have directly experienced or observed security-related incidents that have occurred within the past 90 days. The goal of the study is to identify current gaps in aviation security measures, as well as potential risks and vulnerabilities to the national aviation system. NASA will evaluate the survey data for its contribution to security and safety improvements.
Sample Security Concern
ASRS received the following report from an air carrier Captain describing a security concern about meal service personnel access to aircraft. The incident involved a catering truck driver who arrived at a boarding aircraft without security seals and padlocks already in place on the catering vehicle. s During the boarding process, the crew chief informed me that he observed the catering truck driver arrive at the aircraft in his truck, stop, get out, go to the rear door, and seal the door and padlock it. To his and my understanding, this was not the proper security measure. I spoke with the passenger service supervisor and the catering service driver and catering service security. We agreed that the catering service supervisor and I would inspect each cart…before the catering would be loaded. We did and I was satisfied. I never got the answer as to how and why the driver had seals on him. This defeats the point of security checks and cross checks. How many of my flights have been handled in this manner I do not know. I have heard other stories just like this. I feel catering is one major weak link in the security chain.
How the Interviews Work
Aviation system users and FAA personnel may participate in the security survey by reporting relevant incidents on a NASA reporting form obtained from an air carrier or other flight organization, a Flight Service Station, or from the ASRS web site: http://asrs.arc.nasa.gov/forms_nf.htm. ASRS will contact incident reporters to request their participation in the study and to set up interview appointments. The telephone surveys will last an average 30 to 45 minutes. Reporters will receive their ID strips back as soon as the interview is complete. No record of survey participants’ identity will be retained by ASRS.
ASRS Recently Issued Alerts On…
B737-400 wrong part installation CL65 uncommanded engine rollback during climb F100 high energy ignition unit malfunction/shock hazard An airport’s dim Precision Approach Path Indicator lights ATC takeoff clearance issued for an occupied runway
A Monthly Safety Bulletin from
The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://asrs.arc.nasa.gov/
January 2002 Report Intake
Air Carrier / Air Taxi Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other TOTAL 1936 648 27 101 2712
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_271.pdf
March 2002
ASRS To Conduct Security Callback Study
In March 2002 ASRS will launch a “structured callback” telephone survey study of airport and aircraft-related security events reported to the program. The survey study is part of a NASA Ames Research Center effort to assist in national security improvements currently being proposed and implemented. An ASRS structured callback study involves telephone interviews conducted by ASRS analysts with individuals who have submitted a relevant incident report to the program. The information collected is treated confidentially, and all details that can identify an individual or organization are removed prior to data analysis. The ASRS analysts that will conduct the surveys are highly experienced pilots and air traffic controllers. Their years of experience are measured in decades and cover the full spectrum of aviation activity, including air carrier, military, general aviation, and air traffic control.
ASRS Survey Contacts
Several aviation organizations representing the potential reporter groups have been contacted and asked to support and promote this ASRS study to their members. These organizations include: • Air Line Pilots Association (ALPA) • Aircraft Owners and Pilots Association (AOPA) • National Business Aviation Association (NBAA) • International Association of Machinists (IAM) • Association of Flight Attendants (AFA) • Regional Aviation Association (RAA) • Helicopter Association International (HAI) • National Air Traffic Controllers Association (NATCA). We encourage all who have experienced security-related events in the past 90 days, or who have security concerns, to file your report with ASRS as soon as possible.
Focus of the Security Study
The ASRS security study will focus on security-related events that occur at an airport or on board an aircraft. ASRS is interested in hearing from air carrier and general aviation pilots, air traffic controllers, flight attendants, maintenance personnel, and others who have directly experienced or observed security-related incidents that have occurred within the past 90 days. The goal of the study is to identify current gaps in aviation security measures, as well as potential risks and vulnerabilities to the national aviation system. NASA will evaluate the survey data for its contribution to security and safety improvements.
Sample Security Concern
ASRS received the following report from an air carrier Captain describing a security concern about meal service personnel access to aircraft. The incident involved a catering truck driver who arrived at a boarding aircraft without security seals and padlocks already in place on the catering vehicle. s During the boarding process, the crew chief informed me that he observed the catering truck driver arrive at the aircraft in his truck, stop, get out, go to the rear door, and seal the door and padlock it. To his and my understanding, this was not the proper security measure. I spoke with the passenger service supervisor and the catering service driver and catering service security. We agreed that the catering service supervisor and I would inspect each cart…before the catering would be loaded. We did and I was satisfied. I never got the answer as to how and why the driver had seals on him. This defeats the point of security checks and cross checks. How many of my flights have been handled in this manner I do not know. I have heard other stories just like this. I feel catering is one major weak link in the security chain.
How the Interviews Work
Aviation system users and FAA personnel may participate in the security survey by reporting relevant incidents on a NASA reporting form obtained from an air carrier or other flight organization, a Flight Service Station, or from the ASRS web site: http://asrs.arc.nasa.gov/forms_nf.htm. ASRS will contact incident reporters to request their participation in the study and to set up interview appointments. The telephone surveys will last an average 30 to 45 minutes. Reporters will receive their ID strips back as soon as the interview is complete. No record of survey participants’ identity will be retained by ASRS.
ASRS Recently Issued Alerts On…
B737-400 wrong part installation CL65 uncommanded engine rollback during climb F100 high energy ignition unit malfunction/shock hazard An airport’s dim Precision Approach Path Indicator lights ATC takeoff clearance issued for an occupied runway
A Monthly Safety Bulletin from
The Office of the NASA Aviation Safety Reporting System, P.O. Box 189, Moffett Field, CA 94035-0189 http://asrs.arc.nasa.gov/
January 2002 Report Intake
Air Carrier / Air Taxi Pilots General Aviation Pilots Controllers Cabin/Mechanics/Military/Other TOTAL 1936 648 27 101 2712
飞行翻译公司 www.aviation.cn 本文链接地址：美国ASRS安全公告CALLBACK cb_271.pdf
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